BELTON, MO / NESCONSET, NY (December 30, 2013) – Safe Fleet announces changes in responsibilities for both R·O·M and FRC outside territory managers which are aimed at enhancing the customer experience.
“Over the past 24 months, R·O·M has experienced unprecedented growth,” said Don Fishel, Vice President of Sales and Marketing for Safe Fleet. “During this same time period, the size of our outside sales team has more than doubled.”
“Today, both an R·O·M territory manager and an FRC territory manager call on the same customer. To reduce this duplication of effort, we are realigning territory manager responsibilities around end markets, effective January 1st,” said Fishel.
These end market responsibility changes are as follows:
- Missouri-based “emergency” products which include roll-up doors, compartment lighting, cargo trays and hose bed covers, will become the new responsibility for FRC territory managers effective January 1st. See FAQs for more information.
- Pennsylvania-based “truck and trailer/industrial” products and Minnesota-based “utility” products which include safety ramps, platforms, trailer access and vehicle ladder racks will become the full responsibility for R·O·M territory managers effective January 1st. See FAQs for more information.
Fishel noted, “For the first time, fire departments, dealers and OEMs will have a single point-of-contact for: roll-up doors, compartment lighting, cargo trays, hose bed covers, foam systems, pressure governors and controls, displays, scene lighting, as well as fire station accessories. Our ability to bundle any mix of these products will be easier for customers.”
“Having FRC territory managers as the single point-of-contact for the entire line of Safe Fleet’s emergency products will simplify communication and improve the experience for our fire and EMS customers,” added Rick Fix, Director of Emergency Sales and Marketing.
About Safe Fleet
Headquartered in Belton, MO, Safe Fleet is the leading provider of safety solutions for fleet vehicles. Safe Fleet manufactures products that enhance the safety and productivity of a variety of fleets including emergency vehicles, refrigerated trucks and trailers, utility vehicles, and school and transit bus fleets. Safe Fleet is a market leader in the majority of its end markets, helping its customers improve the safety and efficiency of their fleets, their operators, passengers and pedestrians. The Safe Fleet family of brands includes ROM, Bustin, Prime Design, FRC, Specialty Manufacturing (SMI), SpecFlor, Pretoria, Transpec and FoamPro.
About R·O·M Corporation
R·O·M Corporation, headquartered in Belton, MO, manufactures products that improve worker productivity and reduce workplace accidents associated with slips, trips, falls and muscle strains. R·O·M product solutions are primarily marketed to emergency responders and multi-temp trailer operators. R·O·M has significantly improved worker safety by introducing roll-up compartment doors, automatic hose bed covers, and folding safety ramps to these primary markets. R·O·M is also ISO 9001-certified. For more information on R·O·M please visit news.safefleet.net.
About Fire Research Corporation
FRC, founded in 1968 and headquartered in Nesconset, NY, develops, manufactures and markets a full portfolio of fire safety equipment including foam proportioning systems, pressure governors and controls, instrument displays, LED and halogen scene lighting, and fire station accessories. The company’s paddlewheel flow sensor technology is the most widely adopted in the fire industry. For more information on FRC please visit www.fireresearch.com.
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FAQs: R·O·M Changes in Responsibilities of Outside Sales Team
Q: Why are changes necessary?
A: Due to unprecedented sales team growth, R·O·M and FRC look to enhance the overall customer experience by creating a “single point-of-contact” for all emergency products in the Safe Fleet family of brands.
Q: What changes are occurring?
A: Effective January 1, 2014:
- Missouri-based “emergency” products which include roll-up doors, compartment lighting, cargo trays and hose bed covers, will become the responsibility of FRC territory managers
- Pennsylvania-based “truck and trailer/industrial” products and Minnesota-based “utility” products which include safety ramps, platforms, trailer access and vehicle ladder racks will become the full responsibility of R·O·M territory managers
Q: Who is my new outside sales point-of-contact for R·O·M roll-up doors, compartment lighting, cargo trays and hose bed covers?
A: Effective January 1, 2014, FRC Territory Managers will be responsible for representing all R·O·M roll-up doors, compartment lighting, cargo trays and hose bed covers into the emergency market. The new points-of-contact are as follows:
|State||FRC Outside Territory Manager||Phone|
|WA, OR, ID, MT, WY, ND, SD, NE, MN, IA||Craig Lecy, Northwest Sales Manager – FRCfirstname.lastname@example.org|
|CA, NV, UT, AZ, CO, NM, KS, OK, AR, TX||Bill Brown, Southwest Sales Manager – FRCemail@example.com|
|LA, MS, TN, NC, SC, GA, AL, FL||Ray Bell, Southeast Sales Manager – FRCfirstname.lastname@example.org|
|WI, IL, MI, IN, OH, KY||Matt Pitzer, Midwest Sales Manager – FRCemail@example.com|
|VA, WV, MD, DE, NJ, PA, CT, RI, MA, NY, MA, NH, VT, ME||Eric Doty, Northeast Sales Manager – FRCfirstname.lastname@example.org|
|MO||John McLoughlin, Missouri Sales Manager – FRCemail@example.com|
Q: Are any changes being made to the inside sales organization at R·O·M?
A: No. All customer development representatives (CDRs) remain the same.
Q: Will I be able to submit a single purchase order for R·O·M and FRC products on the same purchase order?
A: No. Just as today, please continue submitting orders separately, to both companies.
Q: If I have quoting, billing, service, or warranty related questions on R·O·M roll-up doors, compartment lighting, cargo trays and hose bed covers, who do I call?
A: Just as today, please continue reaching out to the R·O·M inside sales team (customer development representative).
Q: When do these changes take effect?
A: January 1, 2014.
Q: Are lead times, delivery times, terms, discount, or pricing changing for R·O·M products?
Q: Will R·O·M warranty and the RMA process change?
A: No. The only change is that the outside sales point-of-contact (territory manager) has changed.